Frequently Asked Questions
Everything you need to know about Broadway souvenirs and your order.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Standard domestic shipping typically takes 5-7 business days, while international delivery times vary by destination.
Can I return a Playbill or souvenir if I change my mind?
We accept returns on most unopened and unused items within 30 days of purchase. Please note that certain limited-edition items and opened media are final sale.
Are the Playbills sold on your site authentic?
Yes, all Playbills sold through our store are 100% authentic and sourced directly from the production's official printing. Many of our items are exclusive to the Playbill Store.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship our Broadway merchandise worldwide. Shipping rates and customs duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.